Quality

Sika is commited to a comprehensive quality and service culture.
"Quality First" is the standard by which every production process, every workplace and every member of staff is measured.
So it comes as no surprise to learn that the quality systems of all established Sika companies are certified with the ISO 9001:2000 series of international standards. Our understanding of quality of service means meeting the needs and wishes of our customers as promptly and efficiently as possible.

Trust in Sika products creates the bond with customers
The customer is king. For Sika employees it is thus imperative to attain the highest quality in their work. Manufacturing and business processes in all business units are continuously improved and further developed to produce more quickly, better and more cost effectively for our customers.

Quality and customer satisfaction are for Sika always and everywhere the measure of all things. All over the world on construction sites and in industry, the Group’s specialty chemicals are put to work. With these products, load-bearing structures are sealed, bonded, damped, protected and reinforced. The quality of the products is decisive in securing the trust of customers. Sika’s quality concept comprises three aspects: the individual product quality, the quality of the relationship to customers and partners, and the quality of service. Comprehensive service and competent advice is especially important in customer relationships because Sika products are process materials that undergo changes in use. The damping material SikaBaffle® for example foams when an auto body is heated. The epoxy adhesive Sikadur® becomes rock hard upon application, thereby durably bonding concrete components weighing tons. Sika® ViscoCrete® enables the user to control the consistency and curing time of concrete precisely, adjusting it optimally to specific requirements.

Integrating product and advice
Sika understands itself not just as a product supplier, but rather offers the customer complete solutions that consist of products, advice and onsite service. Customer consultants begin by analyzing the customer’s needs precisely and suggesting a solution that best suits the application area. The company places great value on product documentation that is readily understandable for the user. Sales representatives in the field, usually chemical or construction engineers, support customers on a construction site or in a production facility to ensure trouble-free application of process materials.