Digitalization and IT

Sika continues to invest in digital solutions that enhance customer experience across key touchpoints, including our global web presence, eShops, and the Sika Knowledge Center for online learning. Guided by our “Customer First” value, we focus on making it easy for customers to find information, interact with us, and purchase products seamlessly. We are also improving the consistency of product information for distributors through enhanced data syndication. By integrating customercentric analytics into our data lake, Sika strengthens insights, increases efficiency, and enables more relevant, connected digital experiences across all markets.

Business excellence helps Sika to operate in a future-ready way across all functions, contributing to profitability. Digitalization and data management play a key role in improving processes in production, logistics, procurement, R&D, sustainability, HR, finance, sales, and marketing. Global teams from all regions work with the Global Process Owner organization to design and harmonize end-to-end business processes. In Operations, this includes the implementation of digital factories with sensor-based data acquisition in connected production environments. This already enables scalable use cases that improve efficiency, safety, sustainability, and performance. In R&D, machine learning accelerates experimental work and reduces the number of experiments needed. In sustainability, a major milestone was achieved with the launch of the Sika Carbon Compass for automated PCF calculations.

Sika leverages digital technology to optimize and enhance processes related to its products and solutions. Examples include calculation software to avoid material waste and monitoring tools to identify repair needs. Sika's digital solutions cover the entire value chain of concrete production. The Sand App, for instance, offers fast sand analysis for optimized concrete mix design, while CiDRA Concrete Systems Inc. and Giatec Scientific Inc. provide IoT-based systems to monitor concrete quality during design, transport and application. Modular construction, leak monitoring in roofing, and corrosion sensors in concrete structures are other innovations. Sika's "Scout" innovation concept and partnerships with startups further drive digital opportunities and sustainability.

A strong digital employee experience is a key enabler for future-ready organizations at Sika. Dedicated teams across IT, HR, and the business drive initiatives that empower employees, foster innovation, and support sustainable digital adoption and transformation. From rolling out and scaling Microsoft 365 Copilot and agent-based capabilities to defining a structured AI upskilling journey, we are shaping how work evolves at Sika. In parallel, Sika is exploring new ways of working to strengthen collaboration, agility, and resilience across the organization.

Sika’s IT architecture supports digital transformation with globally standardized core applications. These generate vast amounts of data daily managed according to Sika’s Single-Source-of-Truth concept and are protected by the Cyber security Team and Data Governance. Key initiatives include:

• Accelerating the Enterprise Resource Planning (ERP) global rollout as the foundation for process simplification, automation and benefiting from AI capabilities.
• Expanding advanced analytics capabilities, leveraging multiple data sources and AI to generate business insights.
• Establishing the Sika AI platform and governance to drive innovation in a safe and compliant manner.
  

At Group level, Sika’s data protection organization is run by the Data Protection Steering Committee, which is responsible for defining Privacy Group Strategy & Program, coordinating Corporate Functions on privacy risk, managing incident breach cases, coordinating supervisory authorities’ investigations, and monitoring the adequacy of Group technical and organizational measures (TOMs).

The Head Global Data Privacy and the Corporate Data Privacy team coordinate the implementation of the Group Privacy Program and support local Data Protection Officers (DPOs) and Data Protection Champions (DPCs), who are locally responsible for the adherence and implementation of the privacy program and compliance.

The Head Global Data Privacy and the Corporate Data Privacy team also manage Sika’s Privacy Portal, provide guidance, support the implementation of new projects and applications, monitor adherence to privacy principles and conduct implementation checks (privacy audits), and collaborate with other corporate functions – in particular IT, HR, and Marketing – on privacy matters and risk. Sika collects, processes, and transfers personal data only, if necessary, to maintain accurate customer, supplier, business partner, shareholder, or investor information and improve relations with these groups; to optimize internal processes and the delivery of goods and services; to protect the company sites and infrastructure (access control, video, and IT surveillance), and supports for other security reasons; to fulfil contractual or legal obligations, or to make legal claims, in connection with these groups; and to respond to a court order.

In the event of data breaches, Sika has a process in place which must be applied in EU countries and countries that have a dedicated data breach reporting requirement. When a controller, processor, and/or an individual becomes aware of a potential breach, this needs to be reported immediately to the local Data Protection Officer and/or the Head Global Data Privacy. Subsequently, the affected Sika company(ies) is/are required to collect the necessary information, and an incident response questionnaire needs to be completed in Sika’s Privacy Portal. As a next step, the Head Global Data Privacy reviews the available information, which is forwarded to the DP Steering Committee for evaluation. It assesses if the breach requires a notification to the local authorities and/or the affected individual(s) (in case of high risks for the individual). If necessary, the local Data Protection Officer, with the support of the Head Global Data Privacy, then notifies the local authorities and/or affected individuals accordingly. The breach must be documented in Sika’s Privacy Portal, and mitigation actions to prevent similar breaches must be documented and implemented. The Head Global Data Privacy supervises the implementation and documentation of the mitigation measures.

In 2025, there were two data breaches that had to be notified to the relevant authorities without any further consequences for Sika. Mitigation actions and processes have been defined and implemented to prevent such type of breaches from happening again.

In 2025, Sika provided several training courses throughout the organization on the following topics:

• Data Privacy Awareness Training has been used for the Awareness Campaign rollout and is available in 20+ languages.
• General Data Protection Regulation (GDPR) e-learning is a mandatory e-learning for all EU employees with an e-mail address, covering GDPR-specific data protection topics.
• Swiss Data Protection Law, FADP e-learning is a mandatory e-learning for all Swiss employees with an e-mail address, covering the FADP training requirements.
• Data Protection Essentials Training is an additional e-learning available in English, which includes the basic data protection principles and other general data protection information.
• Non-mandatory, department-specific data privacy training for Marketing, IT, and HR are available for assignment to specific roles in these departments.